Diesel supply disruption responsible for poor quality of service in Abuja – NCC
Orisemeke Benjamin
The Nigerian Communications Commission (NCC), said that the poor quality of service currently being experienced by telecommunications subscribers in Abuja is due to diesel supply disruption.
In a statement signed by Head, Public Affairs of NCC, Mrs. Nnenna Ukoha, the Commission explained that the diesel supply disruption affected IHS Nigeria Limited, the colocation provider responsible for powering Airtel and MTN base stations in the FCT.
According to the NCC spokesperson, the telecoms regulator is in talks with other stakeholders to resolve the issues.
The Commission stated: “The Nigerian Communications Commission (NCC) acknowledges the Quality of Service (QoS) challenges being experienced in Abuja, which have impacted the quality of experience of telecommunications subscribers.
“The challenges are a result of the activities of the National Oil and Gas Suppliers Association (NOGASA), which disrupted diesel supplies to sites with the attendant telecommunications services outages in Abuja.
“The NCC is committed to ensuring seamless communication services for all Nigerians and recognizes the importance of reliable power supply for the provision of optimal telecommunication services.
“The NCC is actively engaging with relevant stakeholders to address the diesel supply issues and explore sustainable solutions. The Commission urges all parties to work together to collaboratively resolve these challenges swiftly by removing the diesel supply bottlenecks affecting critical telecommunications infrastructure, arising from NOGASA’s actions.”
The Commission assured subscribers that it would continue to provide a conducive environment for the growth and sustainability of telecommunications services in the country.
‘We are taking proactive steps to facilitate dialogues between the impacted service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively impacted service quality.
“The Commission remains dedicated to effectively managing the situation and will keep the public updated on progress towards restoring full telecommunication services in Abuja.
“We thank telecommunications subscribers for their understanding and patience during this period and reaffirm our commitment to delivering high-quality telecommunications services nationwide,” the NCC spokesperson said.
