FirstBank unveils fifth fully automated digital Xperience centre in Lagos
Agency Report
FirstBank, a pioneer in digital banking solutions, has officially launched its fifth fully automated branch, the FirstBank Digital Xperience Centre, located on Admiralty Way in Lekki, Lagos.
This state-of-the-art facility is designed to offer customers seamless and efficient banking transactions through advanced digital equipment, reinforcing the bank’s commitment to innovation.
The new Digital Xperience Centre is equipped with cutting-edge self-service kiosks for fund transfers, card vending machines that issue ATM cards within three minutes, automated teller machines (ATMs), and teller cash recyclers for swift cash deposits.
This initiative aims to redefine customer experience by minimizing wait times and enhancing service efficiency.
Speaking at the launch event, FirstBank Managing Director/Chief Executive Officer, Olusegun Alebiosu, emphasized the institution’s dedication to world-class banking solutions.
“The Digital Xperience Centre is equipped with state-of-the-art features designed to provide a seamless and interactive banking experience,” Alebiosu stated.
The new centre has an AI-powered humanoid robot which interacts with customers in real-time, offering guidance and addressing inquiries.
Also, customers can engage remotely with relationship managers and customer service representatives through video technology, among many other interesting features.
“FirstBank continues to retain its position as a leader in digital banking solutions, ensuring that our customers have access to next-generation services tailored to their needs. This expansion of our Digital Xperience Centre network is central to our vision of being Africa’s bank of first choice,” Alebiosu added.
Abimbola Kunle-Ajayi, Group Head of Branch Operations and Services for Lagos and West, praised the centre’s efficiency, highlighting significant improvements in transaction turnaround time.
“A transfer that usually takes 15-20 minutes in a traditional branch can now be completed in less than two minutes. Similarly, card vending and ATM withdrawals are finalized in just a few minutes, making banking highly convenient for customers,” she said.
