NCC, FCCPC sign pact on protection of telecom consumers
Omeiza Bilal
The Nigerian Communications Commission (NCC) and Federal Competition And Consumer Protection Commission (FCCPC) on Tuesday signed a historic Memorandum of Understanding that would enhance regulatory efforts to protect telecom consumers.
In his remarks at the signing ceremony Executive-Vice Chairman of NCC, Aminu Maida, it is part of a resolve by both institutions to protect the Nigerian consumer, especially in the communications industry.
“Today, we celebrate the beginning of a strategic partnership between two critical regulatory institutions, each committed to advancing the welfare of the Nigerian people through fair competition and robust consumer protection frameworks.
“In an era of rapid technological advancements, the significance of collaboration between regulatory bodies cannot be overstated. The telecommunications sector, in particular, has become the cornerstone of Nigeria’s economic and social development. This makes it imperative that we ensure a level playing field for all stakeholders while protecting consumers who depend on reliable and affordable communications services.
“This MoU is a testament to our shared vision of fostering a transparent, competitive, and consumer-focused telecommunications industry. By aligning our efforts, the NCC and FCCPC aim to avoid regulatory uncertainty and create clarity for the benefit of all stakeholders in the communications sector and in furtherance of their joint responsibility to ensure the realization of the Federal Government’s Ease of Doing Business objectives.
“Our partnership also highlights the importance of synergy in regulatory oversight. The challenges we face today—whether they relate to market abuses, consumer rights violations, or the complexities of a digital economy—demand a united front and a consistent approach to policy implementation. This MoU will ensure that our respective mandates are harmonized to achieve maximum impact,” he said.
On his part, the FCCPC Executive Vice Chairman, Tunji Bello, said the agreement would ensure consumers get value for their money.
“This highlights the importance of Section 105 of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which explicitly provides for cooperation and collaboration between the FCCPC and sector regulators. This synergy is critical to ensuring comprehensive oversight and consumer protection without regulatory conflicts or duplications.
“By this, we are also making life easier for the generality of consumers in dealing with two government agencies on the same issue at the same time,” the FCCPC helmsman said.
Ge further said that the partnership will benefit both operators and consumers.
“It will foster harmonious collaboration between our organisations, streamline operations for telecoms operators through a one-stop-shop approach in many instances, and ensure robust consumer protection, fair competition, and the eradication of exploitative practices,” he added.
