NNPC Retail reaffirms commitment to customer service excellence, addresses pump attendant misconduct at Ikorodu Station

Omeiza Bilal

The NNPC Retail Limited says pump attendant that tried to swindle a customer it has disengaged at a fuel station in Ikorodu, Lagos has been disengaged.

In a statement signed by the company’s management, and seen by Blueprint, the action followed a thorough investigation it conducted.

According to the company, the station manager has also been suspended while a formal warning letter was issued to the dealer.

“The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. the incident has been traced to a station in Ikorodu, Lagos.

“NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.

“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations,” the statement read.