We’ll meet stakeholders expectation, NCC assures

Omeiza Bilal

Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Dr. Aminu Maida, has said meeting the expectations of all stakeholders is at the heart of the commission’s vision.

Dr. Maida stated this Thursday at the 93rd Edition of Telecom Consumer Parliament (TCP) organized by the commission in Abuja with the theme: “Optimising Data Experience: Empowering Consumers Through Awareness and Transparency in a Consumer-Centric Telecom Industry”.

“I would like to stress at the heart of the Commission’s strategic vision is the commitment to meet the expectations of our stakeholders: the 

Consumers, the Industry/Licensees, and the government,” he said.

According to the EVC, both government and operators thrive on satisfied consumers. 

He said to achieve this; the commission’s focus has evolved from simply demanding quality service to ensuring a holistic quality of experience throughout the telecom consumer’s lifecycle from SIM registration to usage and even service disposal. 

He said as part of efforts to ensure optimum consumer satisfaction, the commission revised its guidelines to include provisions that hold each player in the value chain accountable.

“Our goal is for consumers to be consistently satisfied with telecom services.

“Over the past months our data analysis has shown that quality service delivery is not solely the responsibility of Mobile Network Operators; it 

require collaboration across the value chain. 

“Key stakeholders, such as TowerCos, which provide power and shared infrastructure, as well as those providing essential backhaul services, whether by fibre, microwave or even satellite, connecting base stations to the core networks of MNOs, all play crucial roles in ensuring high quality telecom services.

“In recognition of this, the Commission has revised its guidelines to include provisions that hold each player in the value chain accountable for quality service,” he said.

Maida, however, lamented some of the challenges facing the industry such as vandalism and theft of telecom assets.

He said they frustrate operators’ efforts to deliver quality telecom services. “In July, through NCC’s advocacy and collaboration with key stakeholders, President Bola Ahmed Tinubu signed a Presidential Order designating telecom infrastructure as Critical National Information Infrastructure. 

“This Executive Order strengthens our ability to address issues of vandalism, tampering, and unauthorized access to telecom infrastructure,” he said.