Zenith Bank apologizes for disruptions, assures on enhanced services

Zenith Bank has reassured its customers of improved service delivery following recent infrastructure and technology upgrades.

In a message released on Thursday, the bank acknowledged the disruptions experienced across its electronic channels during the upgrade process and apologized for any inconvenience caused.

The bank clarified that the glitches were a result of routine information technology maintenance, a necessary step for optimizing its systems and ensuring future reliability.

The statement highlighted Zenith Bank’s commitment to maintaining 100% uptime, emphasizing that it takes this responsibility seriously by continuously investing in resources to improve service availability.

In a message addressed to its customers, Zenith Bank explained the purpose of the upgrade and expressed appreciation for their understanding. The bank underscored the importance of the improvements, aimed at enhancing the quality of its services across multiple banking channels.

“Dear Valued Customer, we sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide,” the message read.

Zenith Bank also informed customers that transactions can now be performed smoothly across its various banking platforms, including: Zenith Bank Debit Card; Zenith Bank Mobile App; Zenith Bank Internet Banking Platform; Zenith Agents nationwide (Agent Banking).

Zenith Bank reaffirmed that these upgrades are essential to its mission of delivering uninterrupted services to its growing customer base.